Master Terms of Service & SLA Disclosures

1. Acceptance of Terms & Scope of Services

These Master Terms of Service ("Agreement") govern the provision of Recruitment Process Outsourcing (RPO), Contingent Staffing, IT Staffing, Chat Support, IT Consulting, and enterprise workforce solutions by Medinext Global LLC ("Medinext") to corporate enterprises, healthcare organizations, technology firms, and commercial clients ("Client").

By executing a Statement of Work (SOW), engaging Medinext services, or utilizing our administrative portal, the Client agrees to be legally bound by these terms in conjunction with our Business Associate Agreement (BAA) and Privacy Policy.

2. Service Level Agreements (SLAs) & Operational Benchmarks

Medinext commits to the following enterprise service level performance standards:

• Candidate Sourcing Velocity: Qualified candidate shortlists delivered within forty-eight (48) to seventy-two (72) business hours of finalized requisition approval.
• Deliverable & Reporting Accuracy: Minimum 99.5% accuracy benchmark for analytics, workforce deliverables, and reporting reports validated via multi-tier peer reviews.
• Chat Support Response Time: Average first-response time under sixty (60) seconds for omnichannel chat support with a target 90%+ first-contact resolution (FCR).
• API & Portal Availability: 99.9% uptime SLA for workforce management portals, data pipelines, and client analytics dashboards, excluding scheduled maintenance.

3. Client Responsibilities & Requisition Accuracy

The Client remains responsible for providing accurate job descriptions, credentialing criteria, project parameters, and timely interview feedback. The Client agrees to provide necessary system accesses and domain documentation required for Medinext to deliver high-quality staffing and workforce solutions.

4. Professional Services & Workforce Disclaimer

Medinext Global LLC is a specialized workforce solutions, Recruitment Process Outsourcing (RPO), Contingent Staffing, and technology staffing provider. Medinext does not provide medical advice, diagnosis, or clinical treatment. Placed personnel operate under the supervision, clinical guidelines, and operational direction of the Client organization.

5. Intellectual Property & Proprietary Software

All proprietary software algorithms, recruitment automation engines, predictive talent matching models, workforce analytics pipelines, and dashboard telemetry developed by Medinext remain the exclusive intellectual property of Medinext Global LLC. The Client retains all exclusive ownership rights over its proprietary business data, candidate hiring decisions, and confidential project inputs.

6. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, neither party shall be liable to the other for indirect, incidental, consequential, special, or punitive damages arising from the performance of services.

Except for breaches of confidentiality or gross negligence, Medinext’s total aggregate liability under this Agreement shall not exceed the total fees paid by the Client to Medinext during the six (6) month period preceding the event giving rise to liability.

7. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming (and where applicable, the General Corporation Law of the State of Delaware), without regard to conflict of law principles. Any dispute arising under this Agreement shall be resolved in the state or federal courts located in Sheridan County, Wyoming.